GOLDRUSH-L Archives

November 2007

GOLDRUSH-L@LIST.COALLIANCE.ORG

Options: Use Monospaced Font
Show HTML Part by Default
Show All Mail Headers

Message: [<< First] [< Prev] [Next >] [Last >>]
Topic: [<< First] [< Prev] [Next >] [Last >>]
Author: [<< First] [< Prev] [Next >] [Last >>]

Print Reply
Subject:
From:
George Machovec <[log in to unmask]>
Reply To:
Goldrush Discussion List <[log in to unmask]>
Date:
Wed, 28 Nov 2007 14:58:41 -0700
Content-Type:
multipart/alternative
Parts/Attachments:
text/plain (2144 bytes) , text/html (8 kB)
NEWS RELEASE

 

For Immediate Release:  Denver, Colorado  November 28, 2007

 

GOLD RUSH TO RELEASE INCIDENT TRACKER IN DECEMBER 2007

 

On December 10, 2007, the Colorado Alliance of Research Libraries will
release its Gold Rush Incident Tracker as part of its electronic resource
management system. 

 

Gold Rush Incident Tracker (GRIT) is a Gold Rush module that allows you to
log service outages and other problems that occur with online services
offered through your library.  GRIT even allows you to track outages or
interruptions to services that are not managed through Gold Rush, including
your catalog, your Illiad server, or any other service to which your library
subscribes.  With GRIT you can set a message to be displayed on appropriate
pages in Gold Rush Public if the affected resource is in your Gold Rush
holdings or your Gold Rush subscriptions.  

 

As you work through a problem with a vendor, you can add notes to help you
monitor each step of the incident.  You can add as many contacts as you need
to each incident, and you can easily send an email to one or all of them.

 

GRIT reports provide a simple way to monitor the performance and stability
of the online resources you subscribe to.  From the Reports module, you can
review and download Open or Closed incidents.  From GRIT, you can download a
list of all incidents for further processing in the spreadsheet of your
choice. A full listing of every action taken for a particular incident is
also available when you need the detailed history of the problem.

 

Full documentation for GRIT may be found on the Web at
http://grweb.coalliance.org//index.php?option=com_content
<http://grweb.coalliance.org/index.php?option=com_content&task=view&id=17&It
emid=33> &task=view&id=17&Itemid=33 or within the Gold Rush Staff Toolbox.

 

For more information contact:

 

George Machovec, Associate Director

Rose Nelson, Systems Librarian

Colorado Alliance of Research Libraries

3801 E. Florida, Suite 515

Denver, CO  80210

(303) 759-3399 x.101

(303) 759-3363 (fax)

http://grweb.coalliance.org
<http://grweb.coalliance.org/index.php?option=com_content&task=view&id=38&It
emid=38> 

[log in to unmask] or [log in to unmask] 

 

 

 



ATOM RSS1 RSS2