September 2005


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George Machovec <[log in to unmask]>
Reply To:
Goldrush Discussion List <[log in to unmask]>
Wed, 21 Sep 2005 14:43:01 +0000
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-----Original Message-----
From: [log in to unmask] [mailto:[log in to unmask]]
Sent: Wednesday, September 21, 2005 11:23 AM
To: [log in to unmask]
Subject: FW: Gale InfoTrac linking problems

Hi George,

The linking problem into Gale databases should now be resolved.  If you have customers who are still having issues, please contact our Technical Support department.  Just an FYI, we have a Technical ListServ we use to communicate these types of problems to our customers.  You are welcome to join if you would like.  The URL below provides instructions on how to sign up.

Kind Regards,
Mike Sollars
Thomson Gale
800-877-4253 x8951

-----Original Message-----
From: Goldrush Discussion List [mailto:[log in to unmask]]On
Behalf Of George Machovec
Sent: Tuesday, September 20, 2005 7:03 PM
To: [log in to unmask]
Subject: Gale InfoTrac linking problems

Several sites have reported problems with linking to several Gale InfoTrac databases (e.g. Expanded Academic Index) both at the journal-title and article level.

I spoke with Gale technical support on Tuesday afternoon (Sept 20th) and they said their linking has been problematic for the last 3 or 4 days.  Gale's technical developers are aware of the problem and working on it.

In short, there is nothing wrong with your Gale subscriptions and nothing is broken in Gold Rush.  Once Gale resolves their problems things will just start working again.


George Machovec
Associate Director
Colorado Alliance of Research Libraries
3801 E. Florida, Suite 515
Denver, CO  80210
(303) 759-3399 x.101
(303) 759-3363 (fax)
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