Dear Gold
Rush subscribers,
I’m
excited to announce that we have released Gold Rush Incident Tracker, a module
that allows you to log outages or interruptions to services such as online
databases, Illiad or your library catalog. With GRIT, you can also
display a public message to alert patrons and staff that the service is down
and send emails to contacts regarding the problem. You can access GRIT
through the Subscriptions or Holdings module of Gold Rush. Full
documentation is available from the staff toolbox under the ? at the top right
hand of the screen, or on the Gold Rush info page at:
http://grweb.coalliance.org//index.php?option=com_content&task=view&id=17&Itemid=33
Let us know if you have questions about GRIT.
Rose
Rose
Nelson
Systems
Librarian
303-759-3399
X103 (ph)
303-759-3363
(fax)
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NEWS RELEASE
On December
10, 2007, the Colorado Alliance of Research Libraries will release its Gold
Rush Incident Tracker as part of its electronic resource management system.
Gold Rush
Incident Tracker (GRIT) is a Gold Rush module that allows you to log service
outages and other problems that occur with online services offered through your
library. GRIT even allows you to track outages or interruptions to
services that are not managed through Gold Rush, including your catalog, your
Illiad server, or any other service to which your library subscribes.
With GRIT you can set a message to be displayed on appropriate pages in
Gold Rush Public if the affected resource is in your Gold Rush holdings or your
Gold Rush subscriptions.
As you work
through a problem with a vendor, you can add notes to help you monitor each
step of the incident. You can add as many contacts as you need to each
incident, and you can easily send an email to one or all of them.
GRIT reports
provide a simple way to monitor the performance and stability of the online
resources you subscribe to. From the Reports module, you can review and
download Open or Closed incidents. From GRIT, you can download a list of
all incidents for further processing in the spreadsheet of your choice. A full
listing of every action taken for a particular incident is also available when
you need the detailed history of the problem.
Full documentation
for GRIT may be found on the Web at http://grweb.coalliance.org//index.php?option=com_content&task=view&id=17&Itemid=33
or within the Gold Rush Staff Toolbox.