Dear Gold Rush subscribers,

I’m excited to announce that we have released Gold Rush Incident Tracker, a module that allows you to log outages or interruptions to services such as online databases, Illiad or your library catalog.  With GRIT, you can also display a public message to alert patrons and staff that the service is down and send emails to contacts regarding the problem.  You can access GRIT through the Subscriptions or Holdings module of Gold Rush.  Full documentation is available from the staff toolbox under the ? at the top right hand of the screen, or on the Gold Rush info page at:
http://grweb.coalliance.org//index.php?option=com_content&task=view&id=17&Itemid=33   Let us know if you have questions about GRIT.

Rose

Rose Nelson

Systems Librarian

Colorado Alliance of Research Libraries

http://www.coalliance.org

303-759-3399 X103 (ph)

303-759-3363 (fax)

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NEWS RELEASE

On December 10, 2007, the Colorado Alliance of Research Libraries will release its Gold Rush Incident Tracker as part of its electronic resource management system.

Gold Rush Incident Tracker (GRIT) is a Gold Rush module that allows you to log service outages and other problems that occur with online services offered through your library.  GRIT even allows you to track outages or interruptions to services that are not managed through Gold Rush, including your catalog, your Illiad server, or any other service to which your library subscribes.  With GRIT you can set a message to be displayed on appropriate pages in Gold Rush Public if the affected resource is in your Gold Rush holdings or your Gold Rush subscriptions. 

As you work through a problem with a vendor, you can add notes to help you monitor each step of the incident.  You can add as many contacts as you need to each incident, and you can easily send an email to one or all of them.

GRIT reports provide a simple way to monitor the performance and stability of the online resources you subscribe to.  From the Reports module, you can review and download Open or Closed incidents.  From GRIT, you can download a list of all incidents for further processing in the spreadsheet of your choice. A full listing of every action taken for a particular incident is also available when you need the detailed history of the problem.

Full documentation for GRIT may be found on the Web at http://grweb.coalliance.org//index.php?option=com_content&task=view&id=17&Itemid=33 or within the Gold Rush Staff Toolbox.