Use Gold Rush Incident Tracker to log technical difficulties with database products. You can create a special login for Incident Tracker for public service staff by creating a login under Settings>UserManagement>Add/Edit Users. Create a username/password, check the Incident Tracker box on the bottom of the screen and select update. Create a bookmark for this utility and add this bookmark as a short cut to public service desks.
Colorado Alliance of Research Libraries
303-759-3399 X103 fax 303-759-3363