Need to get an announcement  out  to your users and public service staff  about a database that is down?  Incident Tracker is the tool you want to use.  There is a link to it under both the Holdings and Subscription module.  When you click on the Incident Tracker link, a form will display.  Be sure to check the box for “display public message” and type in a message in the “public message” box.   

An exclamation point will appear next to the resource that is down.  This will show up on both the database and journal level records. When a user hovers over the exclamation point, it will provide the description of the problem that was entered in Incident Tracker.   Once the problem is resolved, simply uncheck the “display public message” box and the note will disappear from the A-Z interface and the database/product. You can also send an email to staff to let them know that a particular product is down.  This is a great way to keep a log of particular issues with a product. 

Rose

Rose Nelson

Systems Librarian

Colorado Alliance of Research Libraries

http://www.coalliance.org

303-759-3399 X103 fax 303-759-3363