NEWS RELEASE
For Immediate Release:
GOLD RUSH TO RELEASE
INCIDENT TRACKER IN DECEMBER 2007
On December 10, 2007, the Colorado Alliance of Research Libraries will
release its Gold Rush Incident Tracker as part of its electronic resource
management system.
Gold Rush Incident Tracker (GRIT) is a Gold Rush module that allows you
to log service outages and other problems that occur with online services
offered through your library. GRIT even allows you to track outages or
interruptions to services that are not managed through Gold Rush, including
your catalog, your Illiad server, or any other service to which your library
subscribes. With GRIT you can set a message to be displayed on appropriate
pages in Gold Rush Public if the affected resource is in your Gold Rush
holdings or your Gold Rush subscriptions.
As you work through a problem with a vendor, you can add notes to help
you monitor each step of the incident. You can add as many contacts as you
need to each incident, and you can easily send an email to one or all of them.
GRIT reports provide a simple way to monitor the performance and
stability of the online resources you subscribe to. From the Reports module,
you can review and download Open or Closed incidents. From GRIT, you can
download a list of all incidents for further processing in the spreadsheet of
your choice. A full listing of every action taken for a particular incident is
also available when you need the detailed history of the problem.
Full documentation for GRIT may be found on the Web at http://grweb.coalliance.org//index.php?option=com_content&task=view&id=17&Itemid=33
or within the Gold Rush Staff Toolbox.
For more information contact:
George Machovec, Associate Director
Rose Nelson, Systems Librarian
3801
(303) 759-3399 x.101
(303) 759-3363 (fax)
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